This Privacy Policy explains how Z Dzine (“Z Dzine,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when a Shopify merchant installs or uses EZ Product Options (the “App”), and when shoppers interact with option fields displayed by the App on a merchant’s storefront.
1. Information the App may process
Information received from Shopify
To install, authenticate, and provide the App, we may receive store information permitted by the Shopify access scopes approved by the merchant, such as the store name, Shopify domain, contact email, locale, plan or billing status, theme information, product identifiers, product titles, variants, and other product configuration data needed to assign and display options.
Information provided by merchants
We process information merchants enter into the App, including option-set names, field labels, choices, pricing rules, product assignments, conditional-logic rules, display settings, and support communications.
Information submitted by shoppers
Depending on how a merchant configures its fields, the App may process text, selections, dates, contact details, personalization instructions, and files submitted by shoppers. The merchant determines the content requested. Merchants should not use the App to request passwords, payment-card details, government identification numbers, health data, or other information that is unnecessary or prohibited.
Technical and usage information
We may process limited logs needed to operate, secure, and troubleshoot the App, such as timestamps, request status, browser or device information, IP address, error details, App actions, and diagnostic identifiers. We do not use shopper option submissions for targeted advertising.
2. How we use information
- Provide, authenticate, maintain, and improve the App.
- Save option configurations and display them on assigned products.
- Process shopper selections and associate them with relevant cart or order details.
- Provide customer support and investigate technical problems.
- Secure the App, prevent abuse, and maintain service reliability.
- Administer subscriptions and comply with legal, tax, accounting, and Shopify platform obligations.
3. Legal bases
Where applicable law requires a legal basis, we process information to perform our contract with the merchant, pursue legitimate interests in operating and securing the App, comply with legal obligations, and, where required, based on consent. Merchants are responsible for establishing an appropriate basis for information they collect from their shoppers.
4. Sharing and service providers
We may share information with Shopify; infrastructure, hosting, storage, security, monitoring, communication, and customer-support providers; professional advisers; or authorities where legally required. Providers may process information only to perform services for us under appropriate contractual obligations. We do not sell merchant or shopper personal information.
5. International processing
We and our service providers may process information in countries other than the country where a merchant or shopper is located. Where required, we use appropriate safeguards for international transfers.
6. Retention
We retain information only for as long as reasonably necessary to provide the App, meet contractual and legal obligations, resolve disputes, and maintain security. App configuration and account information may be retained while the App is installed. Following uninstallation, information is deleted or anonymized according to our operational deletion schedule unless longer retention is legally required. Backup copies may remain for a limited period before being overwritten.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit. No internet service is completely secure, and we cannot guarantee absolute security.
8. Privacy rights and requests
Depending on location, individuals may have rights to access, correct, delete, restrict, or object to processing of personal information, or request portability. Shoppers should generally contact the merchant whose store collected their information. Merchants and individuals may also contact us at support@zdzine.com. We may need to verify a request and coordinate with the relevant merchant or Shopify.
9. Shopify privacy requests
We handle applicable privacy and deletion requests received through Shopify’s required processes. Merchants should promptly forward relevant requests and avoid requesting unnecessary customer information through option fields.
10. Children
The App is intended for Shopify merchants and is not directed to children. Merchants must not knowingly configure the App to collect personal information from children without all notices, permissions, and safeguards required by law.
11. Changes to this policy
We may update this Privacy Policy as the App, our practices, or legal obligations change. We will revise the “Last updated” date and provide additional notice where required.
12. Contact us
Questions or privacy requests concerning EZ Product Options may be sent to Z Dzine at support@zdzine.com.