This Privacy Policy explains how Z Dzine ("we," "us," or "our") processes information when merchants install and use EZ Content Protect (the "App") or contact us for support.
1. Information we process
Store and authentication information
We process store domains and Shopify identifiers, installation records, access and refresh tokens, granted permissions, and session timestamps to authenticate the App. Where supplied by Shopify, session records may include an administrator’s user identifier, name, email address, locale, and account-owner or collaborator status.
Settings and subscription information
We store the merchant’s protection choices, console notice, and settings timestamps. We query Shopify for subscription status, billing interval, trial information, and scheduled cancellation. We publish protection settings and access status as app-installation metafields on Shopify so the theme embed can apply them. The dashboard also reads the App’s activation status on the published theme through Shopify.
The console notice and storefront configuration are delivered to visitors’ browsers and should not contain confidential information. Shopify handles subscription approval and payment processing; the App does not collect payment-card details.
Support and operational information
When you contact us, we process the name, email address, store domain, message, screenshots, and other information you choose to provide. Hosting and support systems may process technical records such as IP addresses, request timestamps, browser information, and error details for delivery, security, and troubleshooting.
2. How we use information
- Authenticate the store and maintain the App’s connection to Shopify.
- Save protection settings and publish them to the theme embed.
- Verify subscription access, including trials and eligible test subscriptions.
- Help merchants check theme activation and troubleshoot configuration.
- Respond to support and privacy requests, prevent abuse, and meet applicable obligations.
3. Browser behavior and tracking
The protection script handles interactions locally and does not create an advertising profile, record a visitor’s browsing history, or use cookies to enforce its restrictions. Shopify, the merchant’s theme, other installed apps, and services on this support website may have their own data practices. Merchants remain responsible for their storefront notices and any consent required for their own tracking tools.
4. Sharing and service providers
We use Shopify and the hosting, infrastructure, email, and support services needed to operate and support the App. The contact form on this website sends support requests through FormSubmit; email and any live-chat channels are processed by the providers used for those channels. Use only the information needed to explain your request. We do not sell App data or use storefront interaction contents for targeted advertising.
We may disclose information as required by law, to protect rights and security, or in connection with a business transfer subject to applicable safeguards. Shopify’s processing is also covered by Shopify’s Privacy Policy.
5. Retention and deletion
We retain store configuration and authentication data while needed to provide the App. On uninstall, the App removes stored sessions. Protection settings are removed when the App processes Shopify’s shop-redaction request. Uninstalling does not recall support emails or remove records that must be retained for legal, dispute-resolution, or security purposes.
Support records are retained as needed to handle the request and related operational obligations. Where backup copies exist, deletion from active systems may precede expiry of those copies. To request deletion or information about retained records, contact us using the address below.
6. Privacy requests
Depending on applicable law, you may have rights to access, correct, delete, or receive your personal information, or to object to or restrict certain processing. Send requests to support@zdzine.com with your store domain and enough information to identify the request. We may verify your identity or authority before responding. Do not send passwords, API keys, or unnecessary sensitive documents.
Customers with questions about a merchant’s storefront should contact that merchant first. We process Shopify’s required privacy requests for information held by this App. You may also have the right to contact your local data-protection authority.
7. International processing and legal bases
Shopify and service providers may process information outside your country. Where required, applicable safeguards for international transfers must be used. Where a legal basis is required, we process information to provide the service under our agreement with the merchant, support legitimate interests such as security and troubleshooting, comply with legal obligations, or act on consent where applicable.
8. Security
We use authenticated access, store-specific access controls, and encrypted connections to help protect information. No service can guarantee absolute security. Merchants should protect Shopify staff accounts and avoid placing personal or confidential information in the browser console notice.
9. Children
The App is a business tool for Shopify merchants and is not directed to children. It is not intended as a tool for collecting personal information from children.
10. Changes and contact
We may update this policy when the service or our practices change and will revise the date above. We provide additional notice where required. For questions about EZ Content Protect privacy, contact Z Dzine at support@zdzine.com.